Hi

Apologies for the inconvenience caused.

Can you please send us a photo of the item you have received? Once we receive the photos we will generate a prepaid returns label which will allow you to return the item.

Apologies once again for the inconvenience caused, we are honest hard-working sellers and do our best to ensure that mistakes are avoided.

However, when these things do happen, we do our best to rectify them ASAP to the best of our ability.

Apologies once again and looking forward to hearing from you and resolving this issue for you as quickly as we can.

Thanks & Regards,

VRAi Support Team